Delivery Policy for B&B Café and Restaurant L.L.C

Effective Date: 30/11/2024

At B&B Restaurant, we aim to provide a convenient and reliable food ordering and delivery experience for our customers in Dubai. This Delivery Policy explains how online orders are processed, how delivery arrangements work, and what customers should know when placing an order through our website.

1. Delivery Areas

B&B Restaurant accepts orders subject to delivery availability in the selected area. Delivery service may depend on the customer’s location, operating hours, order availability, and other operational factors.

Before placing an order, customers should ensure that their delivery address falls within the restaurant’s service area. If delivery is unavailable for a particular location, the restaurant may be unable to fulfil the order.

2. Placing an Order

Customers can browse the menu and select their preferred dishes through the B&B Restaurant website. Please review your order carefully before completing the checkout process.

Ensure that all required details, including your name, phone number, and complete delivery address, are accurate. Providing correct contact information helps the restaurant coordinate the delivery and address any issues that may arise.

3. Order Confirmation and Processing

Orders are processed after submission, subject to availability and confirmation by the restaurant.

Customers should check their order confirmation details and retain any order reference provided. If the restaurant needs to clarify any information or cannot fulfil an order as requested, it may contact the customer using the details supplied during checkout.

4. Delivery Time

B&B Restaurant aims to prepare and deliver orders as efficiently as possible. However, delivery times are estimates and may vary depending on order volume, food preparation time, traffic conditions, weather, location, and other circumstances beyond the restaurant’s control.

During busy periods, public holidays, or unexpected disruptions, deliveries may take longer than anticipated. Customers are encouraged to provide accurate contact details so that the restaurant can communicate any relevant updates.

5. Delivery Charges

Applicable delivery charges, if any, will be communicated during the ordering or checkout process. The total payable amount should be reviewed before the order is submitted.

Any applicable minimum order requirements, additional charges, or promotional delivery offers will be subject to the conditions communicated by the restaurant at the time of ordering.

6. Order Changes and Cancellations

Customers should contact B&B Restaurant as soon as possible if they need to modify or cancel an order.

Requests to change an order, delivery address, or other details are subject to the order’s preparation and dispatch status. Once food preparation or delivery is underway, changes or cancellations may no longer be possible.

Any applicable cancellation or refund will be handled in accordance with the restaurant’s confirmed cancellation and refund policy and applicable law.

7. Accurate Delivery Information

Customers are responsible for providing a complete and accurate delivery address, including the building name or number, apartment or office details, and any useful location instructions.

If the delivery team cannot locate the address or contact the customer, delivery may be delayed or unsuccessful. Customers should remain reachable by phone around the expected delivery time.

Additional delivery attempts or arrangements, where necessary, will depend on the circumstances and the restaurant’s applicable policy.

8. Receiving Your Order

Customers should ensure that someone is available to receive the order at the specified delivery address.

Upon receiving the order, please check the items and packaging. If you notice missing items, an incorrect order, or a packaging issue, contact B&B Restaurant promptly and provide your order details so the team can review the matter.

9. Incorrect, Missing, or Damaged Items

B&B Restaurant aims to fulfil orders accurately and handle food carefully. If your order contains an incorrect or missing item, or arrives with a packaging issue, please contact the restaurant as soon as reasonably possible.

To help the team investigate, provide your order reference, a description of the issue, and relevant photographs where appropriate.

Each reported issue will be reviewed, and any applicable replacement, refund, or other resolution will be determined in accordance with the restaurant’s applicable policy and relevant legal requirements.

10. Unavailable Menu Items

Menu items are subject to availability. Occasionally, a dish may become unavailable after an order has been placed.

If an ordered item cannot be supplied, the restaurant may contact the customer to discuss an appropriate alternative or another suitable resolution. Any adjustment to the order or payment will be handled in accordance with the restaurant’s applicable policy.

11. Food Quality and Handling

B&B Restaurant takes care in preparing and packaging food for delivery. Customers should consume delivered food promptly and follow appropriate food storage and handling practices.

If you have concerns about the condition of your food when it arrives, please contact the restaurant promptly with your order details so that the issue can be reviewed.

12. Delivery Delays and Unforeseen Circumstances

Delivery may be affected by heavy traffic, severe weather, road closures, unusually high order volumes, technical issues, or other unforeseen circumstances.

In such situations, the restaurant will make reasonable efforts to manage the order and communicate relevant updates where possible. Delivery estimates may change depending on the circumstances.

13. Contact Us

If you have questions about a delivery, need assistance with an existing order, or wish to report a delivery-related issue, please contact B&B Restaurant using the details below.

B&B Restaurant

• Address: Sultan Business Centre, 4th Street, near Lamcy Plaza, Oud Metha, Dubai, UAE

• Phone: +971 4 334 4498

• Website: https://bnbrestaurant.ae/

When contacting us about an existing order, please provide your order reference, registered phone number, and a brief description of your concern.

14. Changes to This Delivery Policy

B&B Restaurant may update this Delivery Policy when necessary to reflect changes in its services, operational procedures, or applicable requirements. Any revised version will be published on this page with an updated revision date.

Customers are encouraged to review this page periodically to remain informed about the restaurant’s delivery practices.

Thank you for choosing B&B Restaurant. We appreciate your trust and aim to make your ordering experience as smooth and convenient as possible.